Terms & Conditions

Welcome to MRIGAPATI INFRA PRIVATE LIMITED. These terms and conditions govern your use of our website mrigapatiinfra.in and the services we provide. By using our website or booking our services, you agree to follow these terms.

About Our Services

We provide home services like plumbing, AC repair and service, house cleaning, electrical work, and other maintenance services. We also sell products including lighting tubes, home decor items, and infrastructure related products through our website. Local service providers can register with us to offer their services to customers.

Using Our Website

You must be at least 18 years old to use our services or make purchases. You are responsible for keeping your account information safe and secure. Do not share your login details with others. You must provide accurate information when creating an account or booking services.

Booking Services

When you book a service through our website, you are hiring the service provider we connect you with. We help arrange the service but the actual work is done by our registered professionals. Service prices may vary based on the type of work and location. Payment must be made as agreed before or after the service is completed.

Service Provider Registration

Local service providers can register on our platform to offer their services. All service providers must have the necessary skills and experience for their trade. We may verify credentials and may remove providers who do not meet our standards or receive poor customer feedback.

Product Orders

All product prices are listed in Indian Rupees and include applicable taxes unless stated otherwise. We accept various payment methods including credit cards, debit cards, and online payment systems. Orders are subject to product availability. We will inform you if any ordered item is out of stock.

Delivery and Returns

We deliver products to addresses within our service areas. Delivery times may vary based on location and product availability. Our 7-day return policy applies to all products as described in our separate Return Policy page. Service-related issues are handled differently from product returns.

Payment Terms

All payments must be made in full as agreed. For services, payment may be required before or after completion depending on the service type. Product payments are due at the time of order. We reserve the right to cancel orders or services if payment is not received.

Cancellation Policy

You may cancel service bookings up to 2 hours before the scheduled time without any charges. Cancellations made less than 2 hours before service time may be subject to a cancellation fee. Product orders can be cancelled before shipping begins. Refunds for cancelled orders will be processed within 7 business days.

Quality and Warranty

We strive to provide quality services through skilled professionals. If you are not satisfied with a service, please contact us within 24 hours. For products, manufacturer warranties apply where available. We are not responsible for damage caused by misuse or normal wear and tear.

Limitation of Liability

We provide our services and products as they are available. We are not responsible for any indirect damages or losses that may occur from using our services or products. Our liability is limited to the amount you paid for the specific service or product.

User Conduct

You agree to use our website and services properly and legally. Do not use our platform to post false information, harass others, or engage in any illegal activities. We reserve the right to suspend or terminate accounts that violate these terms.

Privacy and Data

Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you agree to our data practices as described in the Privacy Policy.

Intellectual Property

All content on our website including text, images, logos, and design belongs to MRIGAPATI INFRA PRIVATE LIMITED. You may not copy, distribute, or use our content without permission. Service providers retain ownership of their own business information.

Dispute Resolution

If you have any complaints or disputes, please contact us first so we can try to resolve the issue. We prefer to handle problems directly with our customers. Any legal disputes will be resolved according to Indian laws and courts in Rajasthan will have jurisdiction.

Changes to Terms

We may update these terms and conditions from time to time. When we make changes, we will post the updated terms on our website and notify registered users by email. Your continued use of our services after changes means you accept the new terms.

Contact and Support

Our customer support team is available to help you with any questions or problems. We provide support during business hours and emergency services are available 24/7 for urgent issues. Please contact us for any assistance you need.